This online course introduces students to the reporting capabilities of BMC Analytics for BSM.

The course focuses primarily on giving students a basic understanding of the architecture,

concepts, and reporting functions. Additionally, students will learn to create and customize

reports specific to their environment.

This course covers the need for, and importance of, the BMC Atrium CMDB and its role in

Business Service Management and ITIL proceseses. The importance of planning a CMDB and

the recommended steps are introduced. Topics such as the BMC Atrium CMDB environment

and the common data are defined. Through simulations, students learn how to use the CMDB

Console and Class Manager.

This online course provides BMC Atrium CMDB 2.x managers, administrators, and developers

with an overview of the new features and functionality of BMC Atrium Core CMDB 7.5.

Students are exposed to the redesigned graphical user interface, the improved installation, and

the performance enhancements in the reconciliation of datasets and query of data.

The course is designed for individuals who have progressed through the BMC Atrium CMDB 2.x

learning path and want to learn how the new changes will impact the way they perform key

functions in the CMDB when they upgrade to 7.5.

The BMC BladeLogic 7.5: Foundation – Part 1 online course introduces students to the core

components that comprise the BMC BladeLogic environment and the user interface used to

provide end-user functionality. Through examples, students learn about key benefits and

features of the BladeLogic 7.5 suite. Students are also introduced to the technology and

concepts that drive the BMC BladeLogic solution, including IT Infrastructure Library® (ITIL®)

best practices, and related concepts associated with the practice of Business Service

Management (BSM) disciplines. Students will learn about the architecture of the BMC

BladeLogic solution, and concepts and terminology relating to product functionality. After

completing the course, students will be will be prepared for participating in the BMC BladeLogic

7.5: Foundation – Part 2 instructor-led course.

The BMC Configuration Management 7.x: Administering - Part 1 online course introduces

students to the core components that comprise the BMC Configuration Management

environment. Through examples, students discover key benefits and features of the

Configuration Management 7.x infrastructure. Students are also introduced to the technology

and concepts that drive the BMC Change and Configuration Management solution, including the

IT Infrastructure Library® (ITIL®) best practices.

After completing the course, students will be able to explain the critical steps involved in

realizing the potential ROI in deploying the BMC Configuration Management 7.x environment,

and will be prepared for the BMC Configuration Management 7.x: Administering - Part 2

instructor-led course.

This mainframe web-based course is designed to give the student a working knowledge of BMC

CONTROL-M, job scheduling and production control system, and BMC CONTROL-M/Restart, an

automated job restart system. Students will learn how to access and exit the mainframe

facility, use basic commands and function keys, as well as define Job Scheduling parameters to

BMC CONTROL-M and jobs in the BMC CONTROL-M environment, and restart after a system

crash using BMC CONTROL-M/Restart. Emphasis is placed on the student learning how to code

and monitor schedules effectively. Students may be anyone who works in a data center and is

interested in BMC CONTROL-M and BMC CONTROL-M/Restart. Documentation,

simulation-exercises, and a course self-test are included.

This web-based course is a pre-requisite workshop to the instructor-led course BMC

CONTROL-M & BMC CONTROL-M/Restart Basic (CTRL-MRSB-0620).

The BMC CONTROL-M 6.4: What's New online course is designed to introduce CONTROL-M

users and administrators to the new features of the CONTROL-M product line that enhance

security, extend auditing capabilities, lower the cost of maintaining the batch scheduling

environment, reduce deployment time, provide new functionality in the user interfaces, and

extend product administration capabilities. After completing the course, students will be able to

describe the most significant enhancements to the CONTROL-M product in the v6.4 releases of

CONTROL-M/Enterprise Manager, CONTROL-M/Server, CONTROL-M Configuration Manager,

and CONTROL-M/Agent.

BMC CONTROL-M/Enterprise Manager 6.3: Scheduling - Part 1

This course is an introductory course designed to teach basic concepts of distributed BMC

CONTROL-M v. 6.3, and familiarize the student with the functionality of the product.

The BMC CONTROL-M/Enterprise Manager 6.3: Scheduling - Part 1 tutorial teaches

CONTROL-M Schedulers how to navigate in a production environment using the BMC

CONTROL-M/Enterprise Manager user interface, and to create and schedule basic jobs using

BMC CONTROL-M/Desktop. The first two modules teach the basic flow and functions of BMC

CONTROL-M/Enterprise Manager and BMC CONTROL-M data centers (BMC CONTROL-M servers

and their associated agents). The next three modules provide additional details about the

advanced features of the distributed CONTROL-M environment. The last module covers the

creation and scheduling of CONTROL-M jobs, including defining job parameters, moving jobs to

production, using calendars, and creating cyclic jobs. Quizzes are found at the end of each

content section and at the end of each module. A link to a course test is provided at the end of

the tutorial. Hands-on exercises are included in each module to reinforce the learning of

procedures.

BMC CONTROL-M/Enterprise Manager 6.3: Using

This course is an introductory course designed to teach basic concepts of distributed

CONTROL-M v. 6.3 and familiarize the student with the functionality of the product.

The BMC CONTROL-M/Enterprise Manager 6.3: Using tutorial teaches CONTROL-M Schedulers

how to navigate in a production environment using the BMC CONTROL-M/Enterprise Manager

user interface and to create and schedule basic jobs using CONTROL-M/Desktop.

The first two modules teach the basic flow and functions of BMC CONTROL-M/Enterprise

Manager and BMC CONTROL-M data centers (BMC CONTROL-M servers and their associated

agents). The next three modules provide additional details about the advanced features of the

distributed BMC CONTROL-M environment. Quizzes are found at the end of each content

section and at the end of each module. A link to a course test is provided at the end of the

tutorial. Hands-on exercises are included in each module to reinforce the learning of

procedures. The average total learning time for this course is 4 hours.

BMC Dashboards for BSM 2.x: Administering

This course covers the need for and importance of the BMC Dashboards for BSM product and

its role in Business Service Management (BSM) and IT management.

The primary topics of discussion include product architecture, product installation, the role BMC

Dashboards for BSM plays in the enterprise, and the importance of adequately planning for its

installation. The two primary dashboard consoles - the user console and the administrator

console - are also described.

BMC Performance Manager Solutions Overview

This web-based course is designed to teach basic concepts and familiarize the student with the

BMC Performance Manager products. This course will introduce the architecture, solution set,

and top features of both BMC Performance Manager Portal and BMC Performance Manager

Console solutions.

BMC Remedy AR System 7.0: Whats New

In this online course, participants learn about and identify the new features and enhancements

included in BMC Remedy AR System version 7.0.

Note to BMC Remedy Approved Consultants:

BMC Remedy Approved Consultants are required to successfully complete the online

certification test after completing the course. You are required to achieve an 80% or higher to

update your RAC certification to version 7.

BMC Remedy AR System 7.5: Whats New

This course introduces you to the new features and functionality of BMC Remedy AR System

7.5 through a combination of engaging Web-based content and access to a remote lab.

The remote lab allows you to work in a real AR System 7.5 environment and gives you

hands-on practice building and testing the new features in this release.

BMC Remedy ARS 7.x: Administering Part 1

In this highly interactive web-based training, participants learn foundation concepts necessary

to administer BMC Remedy AR System. This course introduces BMC Remedy AR System

architecture, concepts and terminology. Participants learn how to navigate BMC Remedy User

and BMC Remedy Administrator in order to perform administrative tasks.

BMC Remedy Asset Management 7.x: Using

In this online course, students learn how to use the Remedy Asset Management 7.x application

from the perspectives of an asset manager, purchasing manager, and receiving staff.

In this online course, students are introduced to the functionality of BMC Remedy Change

Management 7.x. Students learn how to perform various tasks from three user roles:

requester, support staff, change manager, change assignee and task implementer.

This online course provides ITSM 7.0.x users, managers, administrators, and developers with

an overview of the new features and functionality of BMC Remedy ITSM 7.5.

Students are exposed to the redesigned graphical user interface, the improved installation, and

the new features and functionality for using and administering Service Desk, Change

Management, Asset Management, and Data Management.

The course is designed for individuals who have progressed through any of the BMC Remedy

ITSM 7.0.x learning paths and want to learn how the new changes will impact the way they

perform key functions in ITSM when they upgrade to 7.5.

This online course provides ITSM application administrators, developers and consultants with

an introduction to ITSM 7.x application administration. This course is a prerequisite to all of the

ITSM 7.x application administration courses. ITSM Essentials describes the architecture,

administration best practices, and common configuration elements of the BMC Remedy ITSM

7.x applications.

Knowledge management is fundamental to a successful organization. The objective of

knowledge management is to increase the ability to resolve issues quickly, accurately, and

consistently. In this online course, students will learn vital knowledge management concepts,

knowledge management best practices, and how to successfully implement these best

practices using BMC Remedy Knowledge Management (BMC Remedy KM) within their

organizations.

BMC Remedy Knowledge Management provides advanced knowledge management for

extending the effectiveness and value of BMC Remedy IT Service Management applications,

primarily in BMC Remedy Incident Management and BMC Remedy Problem Management

applications.

The BMC Service Desk Express 9.x: Using course introduces help desk end users to the

functionality of BMC Service Desk Express 9.x.

This online course is an introductory course designed to teach concepts of BMC Service Desk

Express Suite v9.x, and familiarize BMC Service Desk Express help desk end users with the

functionality of the product. Students learn how to perform various tasks including call logging

and creating and assigning incidents and work orders.

This online course helps application administrators learn a number of strategies for installing

and configuring the BMC Service Level Management (SLM) 7.x application. You gain familiarity

with the SLM architecture and data flow. You learn about using the Application Administration

Console to configure goal types, service target groups, templates, data and other information.

In addition, you observe through use cases how SLM integrates with other applications.

The BMC Service Level Management (SLM) 7.x application is designed to ensure delivery of

agreed-upon levels of service to your customers. In this online course, service level managers

and applications administrators gain competency in defining, creating, managing and

monitoring agreements and service targets using the SLM 7.x application. You also learn how

to generate and interpret out-of-box Crystal reports to document critical metrics about your

Service Level Agreements (SLAs).

BMC Service Management Process Model (BMC SMPM) is a Web-based application that helps

organizations efficiently implement ITIL processes. This online course uses a real-world

scenario to introduce the BMC SMPM tool, explain the need for SMPM, and explain the practical

advantages of implementing SMPM. Through onscreen simulations and demonstrations,

learners have the opportunity to use SMPM and perform specific tasks such as dealing with

incident requests, working with standard and non-standard changes, and resolving problems

through the problem management process.

This three-hour course introduces the V3 IT Infrastructure Library (ITIL) and its proven

processes for successfully managing IT infrastructures. Participants gain awareness of ITIL V3

methodologies, concepts, and terminology and become conversant in the business value of

ITIL V3.